Privacy Policy

1. Introduction

CleanupService Global Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleanupservice.world and use our cleaning services.

By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Request our cleaning services or book appointments
• Create an account on our website
• Subscribe to our newsletter or marketing communications
• Contact us through forms, email, or phone
• Participate in surveys or promotional activities

Types of Personal Information

The personal information we may collect includes:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property address, size, type, and specific cleaning requirements
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Records: Records of your interactions with our customer service team
• Preferences: Service preferences, scheduling preferences, and special instructions

Usage Data

We automatically collect certain information when you visit our website, including:

• IP address and general location information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Device information (operating system, screen resolution, etc.)

3. How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

• Scheduling and managing cleaning appointments
• Providing customized cleaning services based on your property and preferences
• Processing payments and managing billing
• Sending service confirmations, reminders, and updates

Communication and Support

• Responding to your inquiries and providing customer support
• Sending important notices about your services
• Following up on completed services for feedback
• Providing emergency contact when necessary

Marketing and Promotions

• Sending promotional offers and newsletters (with your consent)
• Informing you about new services and seasonal promotions
• Conducting surveys to improve our services

Website Improvement

• Analyzing website usage to improve user experience
• Developing new features and services
• Ensuring website security and preventing fraud

4. Information Sharing and Disclosure

We Do Not Sell Personal Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment Processors: Secure processing of payments (we do not store complete payment details)
• Email Service Providers: For sending service-related communications
• Scheduling Software: For managing appointments and service scheduling
• Cloud Storage Providers: For secure data storage and backup

Legal Requirements

We may disclose your information when we believe it's necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Protect the rights and safety of our customers
• Investigate fraud or security issues

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• SSL encryption for data transmission
• Secure servers and databases with access controls
• Regular security assessments and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When we no longer need your information, we securely delete or anonymize it.

6. Your Rights and Choices

Access and Control

You have the right to:

• Access and review the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information
• Object to certain processing of your information
• Request data portability in a structured format

Communication Preferences

You can manage your communication preferences by:

• Unsubscribing from marketing emails using the unsubscribe link
• Contacting us directly to update your preferences
• Opting out of promotional communications while still receiving service-related messages

Cookies and Tracking

You can control cookies through your browser settings. For more detailed information about our cookie practices, please refer to our Cookie Policy.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Providing prominent notice on our website

The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: